These terms and conditions (the “Terms and Conditions”) govern the use of www.mycareerindex.com and any other websites, domains, or platforms we operate or make available from time to time (collectively, the “Site”). This Site is owned and operated by Pivot Pointe Limited (“Pivot Pointe”, “we”, “us” or “our”). This Site is an e-commerce Website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times. If you are using the Site on behalf of an entity (for example, a school), you represent and warrant that you have authority to bind that entity to these Terms and Conditions.

1. Definitions

In these Terms and Conditions:

• “Account” means an account allocated to you to allow you to access certain parts of the Site;
• “AI Assisted Features” means features that use automated or algorithmic processing, including the use of third party model providers accessed via API, to process User Content and generate Outputs;
• “Force Majeure Event” means an event, or a series of related events, that is outside the reasonable control of the party affected (including government orders, pandemics, power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars).
• “Intellectual Property Rights” means all intellectual property rights including current and future registered and unregistered rights in respect of copyright, designs, trade marks, trade secrets, know-how, confidential information, patents, invention and discoveries and all other intellectual property as defined in Article 2 of the Convention Establishing the World Intellectual Property Organisation 1967 and “Intellectual Property” has a corresponding meaning.
• “Legal Representative” means a Minor’s parent or legal guardian under applicable law;
• “Loss” includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own client basis;
• “Minor” means a person under the age of eighteen (18);
• “Outputs” means any analysis, summaries, recommendations, mappings, or other results generated or presented through the Services, including those generated using AI Assisted Features;
• “Party” or “Parties” in these Terms and Conditions shall mean You and/or Us separately or together as the context indicates;
• “Personal Information” or “Personal Data” means any information that may directly or indirectly identify a natural person, as regulated under the Personal Data Protection Act of Taiwan (the “PDPA”);
• “Price” means the price payable for the Services as agreed between the parties, in accordance with clauses 7 and 8 below.
• “Services” means the education and career exploration services made available through the Site, which may include skills training, structured exercises and assignments, mapping of User Content to a skills ontology, and generation of indicative Outputs (including recommendations and suggested pathways) using AI Assisted Features;
• “School” means an educational institution (including an international school) that procures access to the Services for its students or staff, whether under a pilot, subscription, or other arrangement;
• “School Authorized User” means a student, parent, teacher, counsellor, or administrator authorized by a School to use the Services under the School’s arrangement with us;
• “Terms and Conditions” means these terms and conditions which govern the use of our Site and which sets out the agreement between you and us;
• “Third Party AI Providers” means third party service providers whose models or services may be accessed via API to enable AI Assisted Features (for example, OpenAI and Perplexity), as further described in these Terms and Conditions and/or the Privacy Policy;
• “Underlying System” means any network, system, software, data or material that underlies or is connected to the Site;
• “User Content” means any content, information, materials, or submissions provided, uploaded, entered, or otherwise made available by a User through the Site or Services, including written assignments, responses, prompts, and other inputs;
• “User ID” means a unique name and/or password allocated to you to allow you to establish an Account;
• “We”, “us” or “our” means PIVOT POINTE LIMITED, a private limited liability company incorporated in Taiwan, company number 00069361;
• “Website” or “Site” means the website at www.mycareerindex.com and any other websites, domains, or platforms we operate or make available from time to time;
• “You”, “your” “yours” or “user” means you, being the person accessing the Site, or where your access is on behalf of another person, both you and the person on whose behalf you are acting.

2. Interpretation

In these Terms and Conditions, unless expressly stated otherwise:

• a reference to a statute or statutory provision includes a reference to:
  • that statute or statutory provision as modified, consolidated and/or re-enacted from time to time; and
  • any subordinate legislation made under that statute or statutory provision;
• headings do not affect the interpretation;
• “persons” includes companies, partnerships, limited liability partnerships, unincorporated associations and trusts;
• “including” and similar words do not imply any limit.

3. Intellectual Property

We (and our licensors) own all proprietary and intellectual property rights in the Site (including all information, data, text, graphics, artwork, photographs, logos, icons, sound recordings, videos and look and feel), and the Underlying Systems.

Without limiting the foregoing, we own (or license) all rights in our proprietary skills, methodologies, frameworks, data structure, scoring or mapping logic, and any datasets used to generate Outputs (collectively, the “Pivot Pointe Materials”).

To the extent that we develop or create any intellectual property as the result of providing the Services, we shall retain ownership of all the rights in that intellectual property and any commercial applications thereof.

You must not (and must not permit any third party to) copy, reproduce, modify, distribute, publicly display, reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or underlying ideas from the Site, Underlying Systems, or Pivot Pointe Materials, except to the extent such restriction is prohibited by applicable law.

The rights to intellectual property as set out in this clause 3 shall not limit our confidentiality obligations. The provisions of these Terms and Conditions are strictly confidential to the parties. Neither party may disclose or permit to be disclosed any provision of, or any information (and particularly financial information) relating to the contract the subject of these Terms and Conditions to any person not a party to them without first obtaining the written consent of the other parties as to both the person to whom disclosure is made and the terms of such disclosure.

4. Acceptable Use

You must provide trust, true, current and complete information in your dealings with us (including when setting up an Account) and must promptly update that information as required so that the information remains true, current and complete.

You may use the Site only if you are legally capable of entering into binding contracts under applicable law, or if you are authorized by a Legal Representative or a School (as applicable).

• Adults (18 and over). If you are eighteen (18) years of age or older, you represent and warrant that you have full legal capacity to agree to these Terms and Conditions.
• Minors. If you are a Minor, you may use the Site only if: (i) your Legal Representative has reviewed and agreed to these Terms and Conditions on your behalf and provided any required consents (including consents for Personal Data processing); or (ii) you are a School Authorized User and your School has entered into an arrangement with us for your use of the Services, in which case your School and or Legal Representative (as applicable) is responsible for obtaining necessary consents and authorizations. We may require verification of such consent or authorization at any time.
• Acting for an entity. If you use the Site on behalf of a School or other entity, you represent and warrant that you have authority to bind that entity to these Terms and Conditions.

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass or mistreat other users of our Site;
• Violate the rights of other users of our Site;
• Violate the intellectual property rights of the Site owners or any third party to the Site;
• Hack or log into the account of another user of the Site;
• Act in any way that could be considered fraudulent;
• Act in a way, or use or introduce anything (including any malware, virus, worm, Trojan horse, timebomb, keystroke logger, spyware or other similar feature) that in any way comprises, or may compromise, the Site or any Underlying System, or otherwise attempt to damage or interfere with the Site or any Underlying System;
• Access the Site via any other method except for standard web browsers, unless with our written agreement. Other methods include scraping, deep-linking, harvesting, data mining, use of a robot or spider, automation, or any similar data gathering, extracting or monitoring method;
• Post any material that may be deemed inappropriate or offensive;
• Submit any User Content that is unlawful, defamatory, harassing, obscene, or otherwise inappropriate;
• Intentionally submit User Content designed to manipulate, mislead, or distort Outputs (for example, fabricated, exaggerated, or intentionally deceptive submissions), except to the extent the Services explicitly support creative exercises; or
• Use the Services in a manner that violates academic integrity policies or School rules applicable to School Authorized Users.

You must obtain our written permission to establish a link to our Site.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

You indemnify us against all Loss we suffer or incur as a direct or indirect result of your failure to comply with these Terms and Conditions, including any failure of a person who accesses and uses our Site. We are in no way liable for any Loss you suffer or incur as a direct or indirect result of your failure to comply with these Terms and Conditions, including any failure of a person who accesses and uses our Site.

5. Accounts

When you create an account on our Site, you agree to be bound by these Terms and Conditions, including but not limited to, the following:

• You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account and you must not share your account or information obtained from the Services with any other person; and
• All Personal Data you provide to us through your account is up to date, accurate, and truthful and that you will update your Personal Data if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions. If you are a School Authorized User, your account may be managed, suspended, or terminated in coordination with your School, subject to applicable law and our Privacy Policy.

6. Sale of Services

These Terms and Conditions govern the sale of services available on our Site.

The following services are available on our Site:

• Career Index;
• Consulting; and
• any additional features or programs described on the Site from time to time.

The services will be paid for in full when the services are ordered in accordance with clause 7 and 8 in these Terms and Conditions.

The Services may include AI Assisted Features that process User Content (including written submissions) and generate Outputs. Certain AI Assisted Features may be enabled through Third Party AI Providers accessed via API (for example, OpenAI and Perplexity).

Outputs are provided for educational and informational purposes to support exploration and reflection. Outputs are indicative recommendations only and do not constitute professional advice, authoritative conclusions, or prescribed outcomes. We do not guarantee the accuracy, completeness, suitability, or usefulness of any Outputs. Outputs may vary based on the quality, completeness, and nature of User Content and may be affected by inaccurate, incomplete, exaggerated, humorous, or unrealistic inputs.

You are responsible for how you interpret and use Outputs. You should use independent judgment and, where appropriate, consult qualified professionals (for example, school counsellors or other advisers) before making decisions based on Outputs.

These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk. This clause does not affect any non-excludable rights you may have under applicable consumer protection law.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

7. Pricing Plan & Subscriptions

The Price payable for Services shall be the price as quoted to you in writing and/or listed on our Site, and as altered at our sole discretion and as amended from time to time. We may update Prices from time to time; however, any updated Price will apply only on a prospective basis (for example, for a new purchase, renewal, or a new subscription term) after we have provided reasonable prior notice through the Site or by email, and will not apply retroactively to Services already paid for, unless otherwise agreed in writing. Any Price will be in United States Dollars or New Taiwan Dollars, unless otherwise specified.

Your pricing plan and/or subscription do not automatically renew. If any arrangement is made with us for the pricing plan to be paid in installments, you will be notified before your next payment is due and must authorize that payment in order for your pricing plan and/or subscription to continue.

To cancel your subscription, please follow these steps: You may cancel the subscription; however, the payment will not be refunded if the services have already begun. Any refund will be less any transaction fee which has been incurred by us. If you cancel a subscription, cancellation will take effect at the end of the then current paid period unless we state otherwise at the time of purchase. To the extent permitted by applicable law, fees paid are non-refundable once access to Services has been provided or Services have commenced, except where a refund is required under applicable law or expressly stated in the relevant pricing plan.

Without prejudice to any other right or remedy available to us, if we consider that you have breached these Terms and Conditions or we otherwise consider it appropriate, we may immediately, and without notice, suspend or terminate your access to the Site (or any part of it). On suspension or termination, you must immediately cease using the Site and must not attempt to gain further access.

Cancellation will not affect either party’s accrued liabilities and rights (including, where relevant) any accrued rights to be paid) as at the date of cancellation. Cancellation will not affect any rights and obligations that by their nature are intended to survive cancellation or termination, including provisions relating to intellectual property, confidentiality, disclaimers, limitation of liability, and indemnities.

8. Payments

We accept the following payment methods on our Site:

• Credit Card or debit card.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction. Where we cancel or reverse a transaction, we may also suspend or terminate access to the Services associated with that transaction, and we may request additional information reasonably necessary to verify the transaction or comply with applicable law.

9. Consumer Protection Law

Where the Consumer Protection Act of Taiwan (where applicable), the Civil Code of Taiwan, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not exclude or limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between any mandatory provisions of applicable consumer protection law and these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

For the avoidance of doubt, certain Services may be offered to Schools or other entities on a business-to-business basis. In such cases, consumer protection laws that apply only to consumers may not apply.

10. Links to Other Websites

Our Site contains links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party website or service linked to our Site. It is your responsibility to read the terms and conditions and privacy policies of these third-party websites or services before using these websites or services.

Without limiting the foregoing, the Services may interoperate with or rely on third party services (including Third Party AI Providers and payment processors). Your use of any third-party services may be subject to the relevant third-party terms, and we are not responsible for third-party services that are not owned or controlled by us.

11. Limitation of Liability

Pivot Pointe Limited and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the Site.

Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited under applicable law (including mandatory consumer protection laws where applicable). To the maximum extent permitted by applicable law, and subject to the paragraph above:

• we will not be liable for any indirect, incidental, special, consequential, or punitive losses or damages, or any loss of profits, revenue, savings, goodwill, data, or business opportunity, arising out of or in connection with your use of the Site or the Services, even if we have been advised of the possibility of such losses;
• we will not be liable for any losses arising from: (i) your User Content or the acts or omissions of Users; (ii) your reliance on Outputs, which are indicative guidance only; (iii) interruptions, delays, or failures caused by events outside our reasonable control, including third party service providers; or (iv) third party websites or services; and
• our total aggregate liability to you under or in connection with these Terms and Conditions, the Site, or the Services (whether in contract, tort, or otherwise) will not exceed the Price you paid to us for the Services giving rise to the claim in the twelve (12) months immediately preceding the event giving rise to the liability.

To the maximum extent permitted by law and only to the extent the above clauses do not apply, our total liability to you under or in connection with these Terms and Conditions, or in connection with the Website, or your access and use of (or inability to access or use) the Website, does not exceed the Price of the Services.

12. Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Pivot Pointe Limited and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

This indemnity includes (without limitation) any claims arising out of or relating to:

• your User Content;
• your misuse of the Site or Services, including any breach of Clause 4 (Acceptable Use);
• your infringement of any third-party rights (including Intellectual Property Rights or privacy rights); and
• your violation of any applicable law, regulation, or School policy (where you are a School Authorized User).

For clarity, you are not required to indemnify us to the extent a claim is caused by our wilful misconduct or gross negligence, or to the extent such indemnity is prohibited under applicable law.

These Terms and Conditions set out everything relating to your use of the Site and supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to them. You accept and acknowledge that you have not relied on any representation, warranty or agreement relating to the Site that is not expressly set out in these Terms and Conditions, and no such representation, warranty or agreement has any effect from the date you agreed to these Terms and Conditions.

13. Applicable Law

These Terms and Conditions are governed by the laws of Taiwan.

14. Force Majeure Event

Where a Force Majeure Event gives rise to a failure or delay in either Party performing its obligations required by this agreement (other than obligations to make payment), those obligations will be suspended for the duration of the Force Majeure Event.

Where a Party’s obligations have been suspended pursuant to this clause for a period of 90 days or more, the other party may immediately terminate the provision of Services by giving notice in writing to the other Party. Any fees paid for Services not yet provided will be handled in accordance with Clause 7 and applicable law.

15. Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent, unenforceable or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. If removal or modification is not possible, the part or provision must be treated for all purposes as severed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid and continue to be binding and enforceable.

To the extent permitted by applicable law, any invalid or unenforceable provision will be replaced by a valid and enforceable provision that most closely reflects the original intent and commercial purpose of the invalid or unenforceable provision.

16. Dispute Resolution

No Party to this agreement shall commence any court or arbitration proceedings relating to any dispute arising out of this agreement (including any dispute as to the validity, breach or termination of this agreement or as to any claim in tort, in equity or pursuant to any statute) unless that Party has complied with the provisions of this clause 16.

Any Party who claims that a dispute has arisen under or in relation to this agreement must give written notice to every other Party specifying the nature of the dispute.

On receipt of such notice by a Party, the Parties to this agreement:

• Must co-operate and use their best endeavors to resolve the dispute expeditiously.
• If they do not resolve the dispute within seven days of the receipt of the notice (or such further period as they may agree in writing), they must refer the dispute to mediation (“the mediation”).

If the Parties agree to mediate, the mediation will be conducted in Taipei, Taiwan (or such other location as the Parties agree), in Chinese or English as agreed by the Parties.

The mediation shall be conducted by a mediator and at a fee agreed by the Parties, and failing agreement between the Parties, the mediator shall be selected by the Chair for the time being of applicable Resolution Institute.

A Party who seeks urgent interlocutory relief may, by written notice to each other Party to the dispute, elect not to comply with the provisions of this clause 16, but only to the extent of the relief sought and for the period required to dispose of the application for such interlocutory relief. Except to that extent, on the disposal of the application the provisions in this clause shall once again take effect.

Subject to the above, the Parties agree that the Taiwan Taipei District Court will have exclusive jurisdiction as the court of first instance for any dispute arising out of or in connection with these Terms and Conditions, to the extent permitted by applicable law.

17. Changes

These Terms and Conditions may be amended from time to time, at our sole discretion, in order to maintain compliance with the law and to reflect any changes to the way we operate our Website and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site. Changes will apply on a prospective basis from the effective date stated in the notice. If a change materially affects your rights or obligations, we will provide reasonable prior notice. Your continued use of the Site after the effective date constitutes acceptance of the updated Terms and Conditions. If you do not agree to the updated Terms and Conditions, you must stop using the Site and may cancel any subscription in accordance with Clause 7.

18. Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows: You can contact us through our email available on our Site: support@mycareerindex.com